My expertise is in helping company’s get better fast. my company Everything Matters (EM) Certification is a comprehensive, company-wide program consisting of powerful client experience training, presentations, workshops, Innovation training, experiential exercises, and the implementation of DASH planning, our continuous improvement, growth and Innovation program.
The EM Certification program is designed for service organizations to create and implement an innovation and continuous improvement program achieving results methodically, and quickly. Your whole organization will be engaged and focused on world class customer/client service including systems thinking, strategic planning, innovation, operations, and management systems.
Norm is an accomplished professional and leader in the areas of training, education, and leadership and organizational effectiveness /development. He plays a mean set of congas, is a management expert, a customer experience thought leader having created the "Everything Matters" certification program, an employee/organization engagement expert, consultant, coach, author, speaker, yoga instructor, and teacher. He brings extensive experience and success providing dynamic leadership and expertise in all areas of organizational effectiveness, adult education, training, and educational program design and development.
